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LiveOps Intern

Rabbit mart

Rabbit mart

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Posted on Monday, August 19, 2024

Rabbit is a leading rapid delivery service in the MENA region, revolutionizing the retail space with our promise of “groceries and more” delivered as fast as 20 minutes. At Rabbit, we combine state-of-the-art, hyper-local fulfillment centers with an unwavering commitment to efficiency and reliability. We don’t just offer convenience; we redefine time management, enabling our customers to enjoy their day more.

  • Monitor and manage live operations to ensure a great customer experience.
  • Ownership over resolving all open tickets through analyzing each case, and taking quick & corrective actions where necessary.
  • Coordinating with multiple stakeholders & communicating with internal teams to ensure ticket closure & customer satisfaction.
  • Manage customer escalations, effectively & timely deescalating customer issues.
  • Support day-to-day coordination of operational activities to meet business objectives.
  • Accountable for meeting individual (KPIs) and team goals.
  • Utilize creative problem solving to address customer needs & innovate on ways to improve customer experience.

Experience: Looking for university graduates with a motivation to hop in with the team!

Apply now
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