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Customer Service
Cairo Governorate, Egypt
We are looking for a Customer Experience Representative who is passionate about helping people and delivering exceptional customer support. In this role, you will handle real-time customer interactions across live chat and outbound communication channels, ensuring every customer receives fast, empathetic, and solution-oriented support. You will work closely with operational and support teams to resolve issues, improve customer satisfaction, and help shape a world-class customer experience. This role is ideal for someone who communicates clearly, stays calm under pressure, enjoys solving problems, and thrives in fast-paced environments.
* Handle real-time customer inquiries via live chat, ensuring prompt, professional, and customer-focused support. * Conduct outbound calls and messages to follow up on service requests, provide updates, or gather customer feedback when needed. * Resolve customer issues efficiently and empathetically while adhering to company policies and service standards. * Maintain accurate and detailed records of customer interactions using CRM and support systems. * Collaborate with internal teams to ensure customer concerns are addressed and resolved quickly. * Identify recurring customer pain points or operational issues and proactively suggest improvements. * Meet and exceed individual KPIs related to response time, resolution quality, productivity, and customer satisfaction. * Contribute positively to team goals and maintain high service quality standards. * Handle escalations professionally while maintaining a calm and solution-oriented approach. * Stay informed about Rabbit products, operational processes, and customer policies to provide accurate support.
* 1–2 years of experience in customer service, customer support, or customer experience roles. * Experience working in fast-paced, customer-facing, or tech-driven environments is preferred. * Excellent written and verbal communication skills in English. * Strong problem-solving and critical thinking abilities. * High level of empathy, patience, and customer focus. * Ability to multitask and manage multiple conversations simultaneously. * Comfortable working under pressure in a dynamic operational environment. * Strong attention to detail and organizational skills. * Ability to work collaboratively across teams and functions. * Comfortable using CRM platforms, chat tools, and customer support systems. * Flexibility to work shifts, weekends, or evenings when required.