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People & HR, Operations
Cairo Governorate, Egypt
As a Rider Supervisor, you will oversee daily fleet operations at one or more Rabbit Mart dark stores. You will manage, coach, and motivate a team of delivery riders to ensure ultra-fast delivery times, high order accuracy, strict road safety compliance, and an exceptional customer experience. → Fleet appearance audits and equipment compliance checks → Late/absent tracking reports shared across all 3PL partners
Fleet & Shift Management: Manage daily rider shift schedules, attendance, and peak-hour coverage to match real-time order demand. Monitor live order dispatching and route efficiency to maintain target delivery SLAs (under 20 minutes). Minimize rider idle time, order delays, and cancellation rates. Team Leadership & Onboarding: Onboard, train, and mentor new riders on Rabbit Mart’s mobile app, customer service standards, dark store pickup protocols, and safety guidelines. Conduct regular performance reviews, addressing low-performing metrics and recognizing top riders. Act as the primary point of contact on the ground to resolve rider inquiries, operational bottlenecks, and escalated delivery issues. Compliance, Safety & Asset Management: Ensure all riders adhere to traffic laws, helmet/gear requirements, and company dress codes. Oversee the condition, maintenance, and accountability of company assets (e.g., e-bikes, scooters, delivery bags, uniforms, and POS devices). Manage cash-on-delivery (COD) reconciliations accurately at the end of shifts, ensuring zero discrepancies. Cross-Functional Coordination: Collaborate closely with Dark Store Managers and Pickers/Packers to streamline order handoffs and reduce dispatch bottlenecks. Report daily operational KPIs, incident logs, and fleet capacity forecasts to the Area/Fleet Operations Manager.
Experience: 1–3 years of experience in last-mile delivery, logistics, fleet supervision, or retail/Q-commerce operations. Leadership: Proven ability to lead, motivate, and manage a large blue-collar/field workforce in a fast-paced, high-pressure environment. Technical Skills: Comfortable using fleet management dashboards, rider tracking apps, and basic Excel/Google Sheets for shift and KPI reporting. Communication: Strong interpersonal and conflict-resolution skills; fluent in Arabic with working proficiency in English. Mindset: Hands-on, detail-oriented problem solver willing to work flexible shifts, including weekends and peak evening hours. Bonus: Valid driver’s license and familiarity with local neighborhood routes.