About Us:
RemotePass is a UAE-based startup, working remotely from all over the world. Our team is diversified and spread across 10+ different countries. We have the ambition to become a leading remote work enabler that simplifies the access to world class talents. We believe that anyone should be able to work anytime, anywhere.
Backed by world class regional & international investors; Endeavor Catalyst, Khwarizmi Ventures, Oraseya Capital, Flyer One Ventures, Access Bridge Ventures, A15, Swiss Founders Fund and Plug & Play.
About the Role:
As an Employee Experience Specialist, you’ll play a critical role as a primary representative of the EOR team, delivering high-quality service and fostering positive relationships with external employees. You will support daily operational activities needed to ensure seamless processes and timely responses in assigned regions and countries. This includes handling tasks across the employee lifecycle, with a focus on quality, efficiency, and accuracy. Key responsibilities include:
- Perform essential day-to-day tasks related to employee lifecycle management.
- Oversee the collection and verification of personal documents while ensuring GDPR and SOC 2 compliance.
- Partner with the Senior Specialist to resolve low-complexity escalations.
- Assisting employees with inquiries related to payroll, legal compliance, and onboarding.
- Support the Senior Specialist and Employee Experience Manager in executing employee experience projects and initiatives, as directed.
- Focus on maintaining high standards in all administrative tasks while contributing to Customer Satisfaction (CSAT) scores related to employee onboarding and service delivery.
- Work closely with Payroll, Legal, and Client Success Management teams to ensure consistency and accuracy across processes.
- Work on Zendesk, Monday.com and other platforms to track and manage your work independently and as part of the team.
Requirements:
- 2+ years of experience in employee experience, human resources, or a related field, ideally within an EOR or global HR environment.
- Strong organizational skills, with the ability to prioritize tasks and execute them efficiently while managing stakeholder expectations.
- Customer-centric approach, with experience in building and maintaining relationships with internal and external stakeholders.
- Ability to work effectively in a remote setup.
- Strong teamwork and collaboration skills, able to work closely with cross-functional teams to achieve shared goals.
- Fluent in English; fluency in Arabic or other European languages is a plus.
Nice-to-Have:
- Experience working in a high-growth start-up or scale-up environment.
Why you will love working with us:
- Competitive salary and generous healthcare package. ❤️🩹
- 20 days PTO 🌴
- Opportunity to work on challenging and impactful projects.🤓
- You will be part of a fast-paced and dynamic environment with smart, talented teams where collaboration thrives, and everyone actively supports and uplifts one another.
- We collaborate on cutting-edge products, have ample opportunities to learn new tools, and take ownership of our work with an entrepreneurial mindset. 🚀
- Fully remote work 🌍
