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Customer Experience Excellence Intern

Thndr

Thndr

Customer Service
Cairo Governorate, Egypt
Posted on Apr 28, 2025
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About The Role

As a CX Excellence Intern, you’ll be part of the team responsible for maintaining and elevating Thndr’s customer experience quality across all support channels. You’ll support initiatives that enhance our Help Center content, chatbot accuracy, and internal training programs. This is a unique opportunity to learn how world-class customer experience teams operate in a high-growth fintech environment.

What You'll Do

  • Conduct user surveys and interviews to gather actionable insights.
  • Evaluate and edit FAQ articles to ensure accuracy, readability, and tone consistency.
  • Test and review chatbot flows, flagging gaps and suggesting improvements.
  • Collaborate with cross-functional teams (product, marketing, ops) to improve CX content and feedback loops.
  • Help track and report content quality and usability metrics

What You'll Need

  • You're a senior student or fresh graduate in Business, Marketing, Mass Communication, Psychology, or any related field
  • Strong written and verbal communication (English & Arabic)
  • Attention to detail and ability to think from a user’s perspective
  • Familiarity with WordPress, customer support or UX is a plus
  • Comfortable using productivity tools like Google Workspace, Notion, or similar
  • A proactive go-getter with a curious mindset and a desire to learn how tech companies scale Customer Experience teams

Who Are We?

Thndr was founded with the dream of democratizing investing through smart tech and human design. We make investing accessible to everyone, especially in MENA, where barriers have kept people from building wealth.

On our short journey, we’ve validated that people need what we’re building by having:

  • 3 million app downloads

  • $8.8bn in annualized traded value

  • #1 trading platform in terms of traded value

  • 84% of our users are first-time investors

  • 65% of our users come from outside capital cities

We also launched Rumble, a subscription-based investment recommendations platform, to further empower people with expert financial advice.

At Thndr, we’re looking for people who are excited about our mission and ready to take ownership of their work. If you’re passionate about building something meaningful and want to shape the future of investing in MENA, join us! 🚀

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