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Thndr
Cairo Office
Full time
Hybrid
Rumble
As a Rumble Support Agent, you’ll be the primary point of contact for our users, handling their inquiries across multiple channels and ensuring a smooth, seamless experience. You’ll manage support tickets, assist the technical team with issue investigation, and help maintain a comprehensive knowledge base to standardize communication.
Respond to user inquiries via email, chat, and community platforms (Discord, social media), ensuring timely, accurate, and helpful support.
Manage and process support tickets using Freshdesk and other internal systems, escalating issues to the technical team when necessary.
Develop and maintain internal documentation, saved replies, and knowledge base articles to ensure consistent and high-quality communication.
Monitor, classify, and troubleshoot user-reported issues as the first point of contact, following up with third-party providers (e.g., MoneyHash) as needed.
Support the engineering team with testing and investigation using tools like Postman and internal endpoints.
Contribute to improving CX operations by identifying recurring issues and suggesting workflow enhancements.
1–3 years of experience in Customer Experience (CX) or a related support role.
Background in financial products, fintech, or investing is preferred; an interest in investing is a plus.
Strong verbal and written communication skills in English and Arabic, with an emphasis on clarity and empathy.
Experience managing support tickets across multiple platforms (Freshdesk, Discord, social media).
A proactive, detail-oriented, and solutions-focused approach.
Resourceful troubleshooting skills and experience escalating technical issues when necessary.
Thndr was founded with the dream to democratize access to investing through smart tech and human design, which is just a fancy way of saying giving anyone with a smartphone easy access to preserve and grow their wealth. At the same time, we’re promoting local investment products to propel the economies that we serve
History has shown that investing is the single greatest way to build long term wealth - but before Thndr, only a very small percentage of people had access to investing due to:
High barriers to entry - In the form of minimum account balances, brick and mortar onboarding and low financial literacy.
Irrelevant experience - Catered towards traders and financial experts, therefore alienating the majority of the population.
Fragmented offering - Investment products are not gathered in a single outlet.
On our short journey we’ve validated that there is a need for our solution, as illustrated by these key figures:
3 million app downloads
$8.8bn in annualized traded value
#1 platform in terms of traded value
84% of our users are investing for the first time
65% of our users come from outside of capital cities and have previously had limited access to financial institutions
Building on our success with Thndr, we are continuing to change culture and break down barriers by launching Rumble, the first-of-its-kind subscription-based investment recommendations platform.
Rumble was born with the vision to empower everyday individuals to build wealth confidently and intelligently through access to timely and in-depth advice from the industry’s top experts.
You can consider Rumble your new financial advisor. Going beyond traditional investment advice, offering long- and short-term investment recommendations and financial content through engaging articles and videos that can guide users on their financial journey and maximize their returns.
We’re proud of how far we’ve come and the size of our impact in just a few years - but we’re just getting started and are excited for what’s to come.
It’ll take a lot of passion, bold risks, and hard work to fulfill our mission of democratizing investing in MENA and giving everyone an equal opportunity to generate and grow their wealth.
At Thndr, we’re looking for people invigorated by our mission, not just those who simply check off all the boxes. We’re looking for people who are hungry to become agents of change and who understand the huge responsibility associated with dealing with people’s money.
