TruKKer is Middle East’s 1st and largest on-demand truck aggregator. TruKKer is transforming the fragmented logistics market to make it standardized, transparent and efficient by leveraging the power of technology. We are driving adaptation of technology at the lowest levels of business i.e the drivers. We are the front runners of introducing technology to the transport and logistics space and are abreast with the adoption of the latest technology.
Details about Team Lead - Operations jobs in India
TruKKer is the leading technology platform for the greater Middle East. A pioneer of the region’s ride- hailing economy, TruKKer is expanding services across its platform to include payments, delivery, and mass transportation.
Key Responsibilities
- Process Optimization: Analyse existing operational processes and identify areas for improvement. Develop and implement strategies to streamline workflows, reduce costs, and enhance efficiency.
- Team Leadership: Provide leadership and direction to operational teams, including setting clear goals, objectives, and performance expectations. Motivate and inspire team members to achieve targets and deliver high-quality results
- Resource Management: Allocate resources effectively, including personnel, equipment, and materials, to support operational objectives and meet business demands
- Project Coordination: Coordinate and manage projects to ensure timely completion and successful outcomes. Monitor project progress, identify risks and issues, and implement corrective actions as necessary
- Quality Assurance: Establish and enforce quality control standards to maintain product or service quality. Conduct regular inspections and audits to identify deviations and ensure compliance with standards and regulations.
- Data Analysis: Collect and analyse operational data to identify trends, patterns, and opportunities for improvement. Generate reports and provide insights to support decision-making processes.
- Vendor Management: Collaborate with vendors and suppliers to negotiate contracts, manage deliveries, and maintain positive relationships. Evaluate vendor performance and make recommendations for improvements when necessary.
- Customer Service: Ensure a high level of customer satisfaction by addressing inquiries, resolving issues, and aiding as needed. Implement strategies to improve service levels and exceed customer expectations
- Compliance: Ensure compliance with regulatory requirements, industry standards, and company policies. Stay updated on relevant regulations and implement necessary changes to ensure adherence.
- Continuous Improvement: Promote a culture of continuous improvement within the organization by encouraging innovation, experimentation, and learning. Engage stakeholders at all levels to solicit feedback and drive positive change.
Qualifications
- Bachelor’s degree in business administration, Operations Management, or a related field. Master's degree preferred.
- Proven experience in operations management or a similar role, with a minimum of 2 years of experience in progressively responsible positions.
- Strong leadership abilities with excellent communication, interpersonal, and decision-making skills.
- Proficiency in project management methodologies and tools, with experience in planning, organizing, and executing projects.
- Analytical mindset with the ability to interpret data, analyse trends, and make data-driven decisions to drive operational improvements.
- Experience in vendor management, contract negotiation, and supplier relationship management.
- Knowledge of regulatory requirements and industry standards relevant to the organization.
- Strong problem-solving skills and the ability to thrive in a fast-paced, dynamic environment.
- Ability to effectively prioritize tasks, manage time, and adapt to changing priorities and business needs.
- Commitment to professional development and staying updated on industry trends, best practices, and emerging technologies.
Why Join TruKKer?
- Competitive Salary & Incentives: Attractive base salary with performance-based incentives for high-achieving team members.
- High-Impact Role: Work with an established brand that has a leading reputation, with direct contributions to TruKKer's growth and market expansion.
- Professional Growth: Gain experience in a rapidly growing international logistics industry, mastering advanced telesales strategies tailored to high-value markets.
- Dynamic, Collaborative Culture: Join a driven, energetic team that shares a commitment to excellence and growth.
Key Success Traits for This Role
Trukker invites applications for Team Lead - Operations jobs in India team, if you've got what it takes, send email to career@trukker.com to apply.
