My job alerts

Engineer (Zambia)

Ukheshe

United States · Zambia

Posted on Jul 10, 2025

Apply now

Location: Full-time | Zambia

Apply Now and Redefine Digital Payments with Us!

Why EFT Corporation

At EFT Corporation, we don’t just enable payments, we empower possibilities. With over 26 years of experience, we’re Africa’s leading payment solutions provider, working with over 100 financial institutions to deliver cutting-edge technology that drives financial inclusion and transforms lives. Operating in dynamic markets across Africa and beyond, our team of 300+ experts spans Mauritius, Ghana, Kenya, South Africa, Zambia, Zimbabwe, and India. We’re on a mission to shape the future of payments across the continent through innovation, collaboration, and a shared vision of progress.

Why You'll Love Working Here:

Purpose-Driven Culture: Make an impact in transforming lives through secure and innovative payment solutions.
Global Collaboration: Work alongside diverse, talented teams from across the globe.
Continuous Growth: Expand your skills with mentorship, knowledge sharing, and cutting-edge technologies.
Inclusive Environment: We value and celebrate diversity, fostering a workplace where everyone thrives.

Your Role

As an Engineer, you will effectively be implementing, supporting, and maintaining Payment Applications while ensuring high availability of payment service solutions is multi-faceted and essential for the seamless operation of financial transactions.

What You’ll Do

System Configuration, Monitoring and Support Management:

Comprehensive maintenance of the Postilion EFT systems, ensuring maximum availability & uptime as per agreed Service Level Agreements (SLA’s).
Configuration of system parameters & implementing system changes as per business change control procedures.
Supporting the operation and monitoring of the production systems.
EFT Software installations and configurations.
Defining the operational routines applicable for the systems deployed to deliver the service and authorising any changes to them.
Allocating and assigning fault calls to technical support staff/ or 3rd parties and prioritising, expediting and escalating resolution.
Defining service performance metrics and monitoring and reporting of them to management and customers as appropriate.
Continuously performing system maintenance and testing, while ensuring optimal functionality of the database through effective management.

System Release and Update Testing:

Testing any new system releases and /or updates from Development or Service Providers.

Security Compliance:

Ensure EFT Corp. systems are fully compliant with Payment Card Industry (PCI) and all re-occurring security tasks (e.g. encryption key changes) are performed in a controlled manner.

Cross Functional Support:

Addressing and resolving customer inquiries and concerns professionally.
Provide technical support to the Client Services & Operational teams around EFT issues.
Assist Operational teams in preparing environment for maintenance procedures (OS patching) by re-routing transaction traffic to backup or secondary systems.
Specifying new system requirements to deliver new services.
Ensuring thorough testing is conducted before implementing new systems or changes to existing ones.
Defining, reviewing and testing the Disaster Recovery (DR) plans necessary for business continuity.
Providing technical support in areas such as, but not limited to:
- production environment.
- upgrade software.
- general security.
- disaster recovery, bins etc.
Assisting with the implementation of both internal and customer-driven projects.
Performing EFT application testing for new internal/external requirements.

Document Management:

Ensuring all system documentation, relating to the EFT environment (Operational, technical & BC/DR) is accurate, updated and freely available.

Capacity Planning:

Undertaking capacity planning exercises to ensure the systems can deliver the contracted services.

Quality Assurance:

Working with Quality Assurance (QA) team to ensure appropriate test strategies are in place for all Postilion changes.
Supervising junior engineer implementation and acting as systems QA when required.

Client Communication:

Establishing technical communication channels with all clients.
Providing feedback to both management and clients in a professional manner.

What We’re Looking For

Qualification & Experience:

Bachelor of Science degree in Computer Sciences or Information Technology.
Recommended 3-5+ years’ experience as a systems administrator.
Structured Query Language (SQL) certification, an added advantage.
Experience with administering Microsoft (MS) Windows server environments.
Exceptional knowledge & experience with both EFT & ecommerce payment systems.
Excellent knowledge & experience of ACI’s Postilion EFT Transaction. Switch suite, specifically Real-Time Framework (ver 4.x & 5.x) & Post Office (ver 4.x & 5.x), Postcard, Portal, TermApp, Postilion Active-Active.
Experience & knowledge of payment card technologies (EMV, magnetic stripe & contactless) & card types (debit, credit, pre-paid & gift cards).
Knowledge of Hardware Security Modules.
Knowledge in Postilion Upgrades, Migration, Monitoring and Maintenance.
In-depth knowledge of ATM, POS and Mobile terminals transactions flow.
Advance knowledge of PCI DSS, PA DSS & understanding of ISO8583 protocol.
Knowledge in 3rd party interfaces i.e. VISA MasterCard, UPI ,Bankserve, etc.
Exceptional knowledge and experience with both EFT & ecommerce Payment Systems.
Excellent knowledge and experience of ACI’s Postilion EFT Transaction Switch suite.
Good knowledge and experience with Postilion Configuration Server and terminal software (eSocket.POS).
Experience and knowledge of payment card technologies (EMV, magnetic stripe & contactless) and card types (debit, credit, pre-paid and gift cards).
Understanding and experience of payment clearing and settlement functions through reconciliation processes.
An exceptional level of understanding of LAN and WAN based network technologies, including TCP/IP & UDP/IP.
Knowledge and understanding of IT Security techniques (encryption, hashing, tokenization) and industry standard protocols (SSL, IPsec).
Exceptional understanding of the Payment Card Industry and Payment Application data security standards relating specifically to payment systems and environments.
Experience with administering MS 365 server environments.
Exceptional skills in analysis, identification, and problem resolution, with the ability to troubleshoot issues in a logical and disciplined manner.
Possess excellent verbal and written communication skills for both internal and customer interactions.
Capable of documenting activities, problems, and procedures clearly, accurately, and concisely.
Capable of managing tasks and projects to achieve specified goals and milestones.
A demonstrated ability to work under pressure and to tight deadlines.
Ability to effectively plan, prioritise and multi-task in a complex operational environment without sacrificing work output or quality.
Disciplined with a close attention to detail.
Ability to manage 3rd party suppliers to ensure that they are managed effectively.
An ambitious, proactive self-starter with a success-driven mindset.
Analytical – ability to analyse complex data and identify behavioural and transactional patterns indicative of fraudulent activities.
Problem-Solving – ability to identify issues, evaluate alternatives, and implement effective solutions.
Systematic and methodical – desire to develop and execute structured processes for fraud detection, investigation, and prevention.
Agile – ability to break down tasks into smaller, manageable parts and adjusting course as needed based on stakeholder feedback and changing environments.
Communication – strong verbal and written communication skills to effectively convey complex information to various stakeholders.
Ethical Integrity – a strong sense of ethics and integrity, with a commitment to upholding ethical standards in all aspects of work.
Intellectual curiosity – strong desire to learn and stay updated on emerging fraud trends and prevention techniques.
Strong analytical and problem-solving skills.
Excellent communication and interpersonal skills.
Ability to work independently and collaboratively with cross-functional teams.

Our Benefits

Celebrate Your Special Day: Enjoy a dedicated day off to celebrate your birthday.
Wellbeing Matters: Maintain a healthy work-life balance with up to 3 days of wellbeing leave annually.
Family Comes First: Support your loved ones when it matters most with up to 20 days of family responsibility leave.

Our Values

Purposeful Impact: Every action drives meaningful change.
Client-Centric Excellence: We succeed when our clients do.
Integrity: Doing the right thing, always.
Teamwork: Together, we achieve the extraordinary.

Join EFT Corporation, where we’re driving innovation in digital payments across Africa. Be part of impactful projects that transform payments and improve lives.

Ready to make your mark?

Apply now and let’s shape the future of payments together!

EFT Corporation is an Equal Opportunity Employer. Diversity drives our success, and we welcome passionate individuals from all walks of life to join our team.

EFT Corporation does not accept unsolicited resumes from search firms/recruiters. EFT Corporation will not pay any fees to search firms/recruiters if a search firm/recruiter submits a candidate unless an agreement has been entered into concerning the specific open position(s). Search firms/recruiters offering resumes to EFT Corporation on an unsolicited basis shall be deemed to accept this condition, regardless of any other provision to the contrary.