The Conversion Agent to Business is responsible for converting potential leads into active business clients by understanding their needs, presenting tailored solutions, and ensuring a seamless onboarding experience. This role plays a pivotal part in driving revenue growth and building strong client relationships.
Lead Conversion:
- Engage with prospective clients, understand their requirements, and present relevant business solutions.
- Follow up with leads through various communication channels (calls, emails etc.).
- Ensure timely conversion of leads into active accounts while meeting defined KPIs.
Market and Product Knowledge:
- Develop a deep understanding of the company's products, services, and market dynamics.
- Stay updated on industry trends to address client queries effectively.
Relationship Management:
- Build and maintain strong relationships with prospective and existing clients.
- Act as a trusted advisor to clients, offering solutions aligned with their business goals.
Data and Reporting:
- Maintain accurate and up-to-date records of client interactions and conversion progress in the Yodawy system.
- Generate regular reports on lead conversion metrics and insights for process improvement.
Qualifications:
- Education: Bachelor’s degree in Pharmacy
- Experience: 1–3 years in Medical Delegate Sales, Customer service, or client relationship management. Experience in B2B sales is a plus.
- Skills:
- Excellent communication and interpersonal skills.
- Strong negotiation and persuasion abilities.
- Proficiency in CRM tools and Microsoft Office Suite.
- Results-oriented with strong organizational skills.
- Languages : English and Arabic are must have
Key Competencies:
- Customer-centric mindset with the ability to understand client needs.
- Adaptability to work in a fast-paced, target-driven environment.
- Analytical thinking and problem-solving skills.
- Team collaboration and cross-functional coordination abilities.