Key Responsibilities
Monitoring and Incident Coordination :
- Provide 24x7 monitoring of IT systems to detect and address any backup job failures promptly.
- Inform and coordinate with bank vendors regarding any ATM/CCDM-related issues identified as a result of L1 monitoring alerts.
- Log tickets in the ITSM tool, assign them appropriately, coordinate actions, and work towards resolving the tickets efficiently.
Batch Job Execution
- Execute and support COB (Change of Business) and EOD (End of Day) batch job monitoring for classified systems.
- Ensure timely completion of COB and EOD tasks at scheduled intervals (except Sundays).
Backup And Recovery Management
- Maintain and manage backup and recovery solutions to ensure data integrity and swift restoration when required.
- Conduct regular backups and periodic restorations based on the banks assigned calendar.
- Perform routine checks on backup jobs by conducting regular restorations to validate success rates.
Reporting And Documentation
- Ensure availability of all reports, including End of Day reports and month-end reports.
- Maintain daily ATM transaction status files and address statement requests from other teams.
Support For Scheduled Activities
- Provide support for system changes, projects, and disaster recovery (DR) activities as scheduled.
Audit And Compliance
- Collaborate with internal and external audit teams to provide requested details within specified timeframes
(ref:hirist.tech)
