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Omniful - Technical Support Engineer - Monitoring Tools

Omniful

Omniful

IT, Customer Service
Kolkata, West Bengal, India
Posted on May 1, 2025
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Key Responsibilities

Monitoring and Incident Coordination :

  • Provide 24x7 monitoring of IT systems to detect and address any backup job failures promptly.
  • Inform and coordinate with bank vendors regarding any ATM/CCDM-related issues identified as a result of L1 monitoring alerts.
  • Log tickets in the ITSM tool, assign them appropriately, coordinate actions, and work towards resolving the tickets efficiently.

Batch Job Execution

  • Execute and support COB (Change of Business) and EOD (End of Day) batch job monitoring for classified systems.
  • Ensure timely completion of COB and EOD tasks at scheduled intervals (except Sundays).

Backup And Recovery Management

  • Maintain and manage backup and recovery solutions to ensure data integrity and swift restoration when required.
  • Conduct regular backups and periodic restorations based on the banks assigned calendar.
  • Perform routine checks on backup jobs by conducting regular restorations to validate success rates.

Reporting And Documentation

  • Ensure availability of all reports, including End of Day reports and month-end reports.
  • Maintain daily ATM transaction status files and address statement requests from other teams.

Support For Scheduled Activities

  • Provide support for system changes, projects, and disaster recovery (DR) activities as scheduled.

Audit And Compliance

  • Collaborate with internal and external audit teams to provide requested details within specified timeframes

(ref:hirist.tech)
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