Jobs at Hub71 startups

Are you ready to join a vibrant community of tech startups that are shaping the future of innovation?

The Hub71 careers portal connects you with the leading startups that are transforming industries at the heart of Abu Dhabi's Global Tech Ecosystem. Explore a diverse range of opportunities with high-potential startups that are scaling globally from the UAE capital.

Background Icon
Search 
jobs
 527
Explore 
companies
 205
Talent
 network
My job alerts

Control Tower Specialist (Domestic)

Trella

Trella

Lahore, Pakistan
Posted on Dec 8, 2024
Apply now
Central Operations · Lahore

Control Tower Specialist (Domestic)

About Us

Ready to change the world? We’re reinventing freight and logistics at Trella. Backed by a number of leading VC companies (YC, Maersk Growth, Algebra Ventures and Raed Ventures) and we're looking for the best talent out there to help us build and scale our product offering. We aspire to create a step-change in the industry and we want you to be a part of the journey!

We are innovative problem-solvers on this adventure together. Working at Trella means that you’ll be surrounded by colleagues who are constantly pushing boundaries, thinking ahead, and meeting the high standards we set for ourselves. When we build, we do so in a product-led way: we value our customer experience and scalability, and we prioritize how we build our product accordingly.

Our Purpose

At Trella our Vision is to Empower our Communities to move Economies Forward, and we're doing this by building a digital experience that provides our Shippers, Carriers and Teams with the right technology and platform that reduces the costs of moving goods —> Simply, we're trying to disrupt and reinvent trucking, and empower our economies. We have launched from Egypt to Saudi Arabia, Pakistan and UAE, and are looking to build and expand our footprint across the MENA-P region.

About the Role:

Control Tower is the eyes, ears, and voice of Trella to our community of Carriers and Shippers; we listen and talk to our community through our dedicated teams across various channels, and we own and obsess about the quality of service and the overall experience we offer our community. Think of us as the rubber band that will allow Trella to pursue it’s lightning speed growth across different business segments and geographies, while holding our operations tight.

What You'll Do:

    • Own the interface with the shipper, and serve as their main point of contact, for the duration of the load cycle.
    • Own the interface with the carrier, and serve as their main point of contact, for the duration of the load cycle.
    • Assist the commercial and fulfillment team in achieving business targets and KPIs by maintaining a high level of execution through tight follow up with all load touch points.
    • Clearly understand individual accounts’ needs to be able to meet the client’s service quality expectations.
    • Receive job orders from the client and revise the order to make sure all necessary data is obtained and job orders are created successfully on the loadboard.
    • Coordinate job orders with the relevant teams before execution.
    • Follow-up on the execution of the loads, ensuring the shipper is updated with the status of their shipment, as well as any delays or additional fees that may occur during execution.
    • Ensure the SLA’s are being complied to at every stage of the execution process.
    • Provide accurate, valid, and complete information by using the right methods and tools.
    • Handle customer complaints, provide appropriate solutions and alternatives within the time limits, while following up to ensure resolution and escalating to the Account Managers as needed.
    • Engage in sprints with stakeholders to provide essential input for achieving key objectives.

What You'll Need:

  • A Bachelor 's degree is a must.
  • Advanced Computer Skills (MS Office/Gsuite)
  • Well organized & can perform multi tasks
  • Exceptional time management, verbal and written communication skills
  • Good Command of English, Urdu and Arabic is a Plus
  • Professional manner, presentable, punctual and strong ethical code
  • Willingness to learn and develop
  • Ability to manage internal and external stakeholders
Department
Central Operations
Role
Control Tower Representative
Locations
Lahore
Contact Heba Moharam Sr.Talent Acquisition Team Lead – People

About Trella

Trella is a platform that connects shippers to carriers via a digital interface. Using technology, Trella matches specific carriers capabilities with shippers requirements to provide market-leading reliability and availability at a fraction of the price.

Trella even allows shippers to track shipments in real-time and report key insights on transportation trends and performance.

Trella’s goals are simple - seamless, efficient and fast freight.

Founded in 2019
Co-workers 300
Turnover Undisclosed
Central Operations · Lahore

Control Tower Specialist (Domestic)

Already working at Trella?

Let’s recruit together and find your next colleague.

Apply now
See more open positions at Trella
Privacy policyCookie policy